Cancellation Policy – Nimisho Daily

Effective Date: [Insert Date]

At Nimisho Daily, we aim to provide a smooth and convenient grocery shopping experience. Below are the guidelines for order cancellations.

1. Order Cancellation by Customers

• Before Dispatch:

  • You can cancel your order before it is dispatched for a full refund.
  • Cancellations can be made via the Nimisho Daily app or by contacting customer support.

• After Dispatch:

  • Once the order is out for delivery, cancellations are not allowed.
  • If you no longer need the order, you may refuse delivery, but a cancellation fee may apply.

2. Subscription Cancellation

• You can cancel your subscription at any time via the app or website.
• Once canceled, you will still have access to your subscription benefits until the current billing cycle ends.
• Refunds for subscriptions are not provided, except in cases of accidental duplicate charges or service issues.

3. Cancellation by Nimisho Daily

We reserve the right to cancel an order in the following cases:

• Stock unavailability – If an item is out of stock, we may cancel the order and issue a full refund.
• Incorrect or incomplete address – If the provided delivery address is incorrect or unreachable.
• Payment issues – If the transaction fails due to payment gateway errors or unauthorized transactions.
• Fraudulent activity – If we suspect misuse, fake orders, or fraud.

4. Refund Process for Cancellations

• If an order is canceled before dispatch, a full refund will be processed.
• Refunds will be credited to the original payment method within 5-7 business days (depending on your bank/payment provider).
• Subscription cancellations do not qualify for refunds unless under exceptional circumstances.

5. How to Request a Cancellation

• Via App: Go to “My Orders” → Select Order → Click "Cancel."
• Via Customer Support: Contact us at:
  📧 Email: [Your Support Email]
  📞 Phone: [Your Support Number]

We appreciate your understanding and look forward to serving you better at Nimisho Daily! 🚀