Refund Policy

Refund Policy – Nimisho Daily

Effective Date: [Insert Date]

At Nimisho Daily, we strive to provide the best grocery delivery experience. If you are unsatisfied with your order, our Refund Policy ensures a hassle-free resolution.

1. Subscription Refunds

  • Monthly & Annual Subscriptions:

    • Subscription fees are non-refundable once the payment is processed.
    • You may cancel your subscription anytime, but no partial or full refunds will be issued for unused periods.
    • Auto-renewal cancellations must be made before the next billing cycle.
  • Exceptional Cases for Subscription Refunds:

    • If you are charged incorrectly due to a system error, contact us within 7 days for a review.
    • If the service is unavailable for an extended period due to operational issues, we may issue a partial refund at our discretion.

2. Grocery Orders Refunds

  • Refunds are available in the following cases:
    Wrong Item Delivered – If you receive an incorrect product, we will issue a refund or send the correct item.
    Damaged or Expired Products – If an item is received in poor condition, contact us within 24 hours of delivery with proof (photo/video).
    Missing Items – If part of your order is missing, we will refund the amount for the missing product or send a replacement.

  • Non-Refundable Items:
    ❌ Perishable goods like fresh vegetables, fruits, dairy, and meat (unless damaged or expired).
    ❌ Opened or used non-perishable products.
    ❌ Orders where incorrect delivery details were provided by the customer.

3. Refund Process

1️⃣ Report the issue via our app or customer support within 24 hours of delivery.
2️⃣ Provide necessary details, including order ID and images (if applicable).
3️⃣ Our team will verify the claim and process refunds within 5-7 business days.
4️⃣ Refunds will be credited to the original payment method or as store credit, depending on the case.

4. Order Cancellations

  • Orders can be canceled before dispatch for a full refund.
  • Once the order is out for delivery, cancellations are not allowed.
  • If an order cannot be fulfilled due to stock unavailability, we will process a full refund automatically.

5. Contact Us

For any refund-related queries, reach out to:
📧 Email: [Your Support Email]
📍 Address: [Your Business Address]

We value your trust and aim to ensure the best experience with Nimisho Daily! 🚀