Effective Date: [Insert Date]
At Nimisho Daily, we strive to provide the best grocery delivery experience. If you are unsatisfied with your order, our Refund Policy ensures a hassle-free resolution.
Monthly & Annual Subscriptions:
Exceptional Cases for Subscription Refunds:
Refunds are available in the following cases:
✅ Wrong Item Delivered – If you receive an incorrect product, we will issue a refund or send the correct item.
✅ Damaged or Expired Products – If an item is received in poor condition, contact us within 24 hours of delivery with proof (photo/video).
✅ Missing Items – If part of your order is missing, we will refund the amount for the missing product or send a replacement.
Non-Refundable Items:
❌ Perishable goods like fresh vegetables, fruits, dairy, and meat (unless damaged or expired).
❌ Opened or used non-perishable products.
❌ Orders where incorrect delivery details were provided by the customer.
1️⃣ Report the issue via our app or customer support within 24 hours of delivery.
2️⃣ Provide necessary details, including order ID and images (if applicable).
3️⃣ Our team will verify the claim and process refunds within 5-7 business days.
4️⃣ Refunds will be credited to the original payment method or as store credit, depending on the case.
For any refund-related queries, reach out to:
📧 Email: [Your Support Email]
📍 Address: [Your Business Address]
We value your trust and aim to ensure the best experience with Nimisho Daily! 🚀